Saving your business from the threat of occupational violence

Over the past 15 years, workplace violence has been among the top four causes of death in the work environment, according to federal statistics.

The Occupational Safety and Health Administration says almost 2 million U.S.  workers report incidents of workplace violence each year, and "many more" cases go unreported.
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Workplace violence is defined by OSHA as any act or threat of physical violence, harassment, intimidation or other threatening disruptive behavior that occurs in the workplace.

To stem this dangerous trend, the federal agency has issued new directives to inspect workplaces that have a "high risk" of violence - primarily health care, social services and late-night retail outlets.

If you operate businesses in any of these high-risk industries, you should be aware that your workplaces now have a greater chance of being inspected. If your workplace is found to be unsafe, you can be written up with a citation possibly involving civil and criminal penalties.

To avoid a citation and penalties, be prepared. Inspectors will want evidence of what you're doing to help keep violent acts at bay, such as:

• Training employees on preventing workplace violence.
• Developing a workplace violence-prevention program.
• Maintaining working alarm systems and other security devices, such as panic buttons and private channel radios.
• Reporting and logging any threats and violent incidents.

OSHA inspections can be spurred by a complaint, fatality, or violent incident at the workplace. But they can also be a routine scheduled inspection unrelated to any complaint or incident. Inspectors will want to see if you have workplace violence-prevention policies in place.

Weighing 'known risk factors'
OSHA's new directive says the agency weighs "known risk factors" in deciding whether to conduct an inspection related to workplace violence. They include whether jobsite employees:

• Work with the public, or "volatile, unstable people."
• Work alone or in isolated areas.
• Handle money and valuables.
• Provide services and care.
• Are in areas where alcohol is served.
• Work late at night in high-crime areas.

OSHA will take an initial assessment of businesses in high-risk industries to determine whether an inspection appears to be needed. For instance, if late-night retail outlets such as gas stations, convenience stores, and liquor stores seem to have poor interior and parking-lot lighting - something that can attract violence - OSHA may cite the store.

Not all incidents of workplace violence may trigger an OSHA inspection, and OSHA notes that there are "no known prevention measures" for random violent acts in a low-risk setting, like an office, bookstore, a print shop, and more.
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The agency website www.osha.gov/SLTC/workplaceviolence/ has recommendations for violence-prevention programs and the latest enforcement procedures for investigating workplace incidents.